Behaviour Packages
Veterinary Referral: Please note I am bound by the APBC to get a veterinary referral before the first appointment. I can supply you with a form which your vet can complete. Alternatively, your vet can email me direct with a request.
Insurance Claims: Many pet insurance companies include behaviour consultations in their policies. So it is worth enquiring with your insurer beforehand, but please note that I cannot make a direct claim on your behalf. My qualifications are recognised by the majority of leading pet insurers, I am a member of the APBC & Registered Trainer and Behaviourist with the ABTC.
All packages include liaison with your vet and completion of any insurance paperwork.
Travel: Travel within a 5 mile radius of Malton is free of charge. Outside this area travel will be added to the cost of the package you select. Travel zones are outlined at the bottom of this page. Distances are calculated using AA Route Planner.
Bronze Package From £180
- Questionnaire accompanied by video footage of the issue to be completed by you prior to the consultation.
- Consultation of 1.5 hours in person or via Microsoft Teams.
- Follow up email outlining the main points recommended.
- Videos and leaflets to back up recommendations.
- Up to 2 phone calls after the consultation to be taken within 1 month.
- Email support for 1 month following the consultation
Silver Package From £380
- Questionnaire accompanied by video footage of the issue to be completed by you prior to the consultation.
- 1.5 hour consultation at your home or via Microsoft Teams with on the spot advice and initial exercises
- Report and written advice to be provided within 14 days of the appointment
- Follow up appointment by video call of 30 minutes within 2 weeks after the delivery of the programme.
- Email support for 6 weeks following the consultation.
Gold Package From £560
- Questionnaire accompanied by video footage of the issue to be completed by you prior to the consultation.
- 2 hour consultation at your home or via Microsoft Teams with on the spot advice and initial exercises
- Report and written advice to be provided within 14 days of the appointment
- Two 30 minute follow up appointments by video call to assess progress within 8 weeks of the consultation.
- Email support for 8 weeks following the consultation.
Terms & Conditions
Client Compliance
Whilst every effort will be made to assist with your dog’s issues it is your responsibility to ensure any advice is closely followed. Failure to do so may result in your dog’s behaviour worsening. Any advice will be fully discussed during the appointment(s) however, should any part of the advice be without your capabilities you must inform C S Canine immediately stating why and adjustments will be made if appropriate. It may be necessary to continue therapy after the initial package depending on the severity of the problem. If at any time a new unwanted behaviour is displayed C S Canine should be informed immediately. Should the new behaviour not be connected to that initially reported an alternative package may be needed. C S Canine is fully insured. If your insurance covers behaviour you may be able to make a claim for some or all of the fees.
You will be asked to sign an agreement to follow the clause above prior to your first appointment.
Further appointments are £80 per hour plus travel.
Travel Costs
Travel Zones – distance calculated from YO17 7DB
Zone 1 0-5 miles FOC
Zone 2 5-10 miles £30
Zone 3 10-20 miles £50
Zone 4 20-30 miles £65
Zone 5 30-40 miles £80
Zone 6 40-60 miles £120
Payment
Once a mutually convenient date is provisionally booked a non-refundable deposit of £50 for package 1 and £100 for packages 2 and 3 is required to secure the appointment. If the deposit is not received within 3 working days the appointment will not be confirmed and may be lost. An invoice for the full amount including travel (measured using AA Route Planner) where applicable will be raised once the deposit is received. The balance of the invoice should be paid at least 3 working days prior to the first appointment.
Payment can be made to the account below using your surname followed by BC as reference:
Halifax Bank - Christine Spencer - Sort Code 11 05 12 - Account No 12095562
Cancellation
Cancellation of an appointment by the client or their associate:
15 – 30 days in advance – no charge other than the deposit
8 - 14 days in advance – 25% of full fee less travel costs
7 days in advance – 50% of full fee less travel costs
Less than 7 days in advance the total of the fee less travel costs
Cancellation of an appointment by the practitioner -no charge will be made